Support

The user guide

The user guide shows how to use every part of Readstow, with pictures of the places that are easy to miss: saving, the Library, Feeds, newsletters, rules, import and more. The FAQ answers the questions we hear most.

Contact and response times

Email support@readstow.com and a person will reply. We aim to answer within two working days, and security reports sooner. Readstow is a small team, so thanks for your patience.

Tell us which device and system version you have, what happened, and what you expected. If the problem is with one article, include its title or link.

Signing in

Sign in with the email address and password for your Readstow account. If the app asks for a server, enter https://api.readstow.com.

Forgot your password? Ask for a reset link and we will email it to the address on your account. If you still cannot sign in, email support@readstow.com from that address and we will help you back in.

If the app shows Sign in to sync, your session has ended. Everything on your phone stays readable. Sign in again to resume syncing.

Sync

Your library syncs between the app and your account whenever you have a connection. Changes you make offline, such as archiving or deleting, wait on your device and are sent the next time you connect.

Profile shows the sync status and when it last synced. Pull down on Profile to sync straight away. Server unreachable means your phone could not reach Readstow, and it will try again.

Reading offline

Everything you save downloads to your device in full: text and images. Once an item has downloaded, it opens with no connection.

Profile, under Offline storage, shows how many items have their text and images on the phone. An item that has not finished shows as Not downloaded yet. Open the app while connected so it can finish, or open the item to fetch it straight away. If an item stays that way, email us its title.

Newsletters: how forwarding works

Readstow gives you a private email address for newsletters. Find it in the app under Settings, then Newsletter inbox, and tap Copy address to copy it. Mail sent to it arrives in Readstow within a minute, as an article you can read offline. Each sender becomes a source of its own, like a feed.

There are two ways to get newsletters there:

1. Subscribe with it. Give the newsletter your Readstow address instead of your usual one.
2. Forward from your mailbox. Keep your subscriptions as they are, and have your email forward them.

Gmail: in Settings, Forwarding and POP/IMAP, add your Readstow address as a forwarding address. Gmail sends a confirmation to it, and Readstow shows the code or link on the Newsletter inbox page. Enter the code, or open the link, to confirm. Then make a filter for each newsletter (from its sender) that forwards it to your Readstow address.

iCloud Mail and Outlook.com: make a rule that forwards mail from the newsletter's sender to your Readstow address. There's no confirmation step.

One issue at a time: forward it to your Readstow address from any mail app. Readstow takes the original sender and subject, not yours. A mail whose subject is just a link saves that link as an article.

Mail that isn't a newsletter, such as a receipt or a personal note, is held rather than saved. The app lists it under Held messages for 7 days, and you can save it, delete it, or allow that sender so their mail always comes through. For each sender you can choose where its issues go (Feeds or Library), put it in a folder, add rules, pause it, unsubscribe from the list, or block it for good.

Mobile data

Text downloads on any connection except when Low Data Mode or Low Power Mode is on. Images wait for Wi-Fi, so a big sync does not use up your data plan. Opening an item downloads it straight away, on any connection.

Deleting your account

1. Open the Profile tab, then Account.
2. Tap Delete account.
3. Enter your password and type DELETE to confirm, then tap Delete.

This permanently deletes your account and everything in it: your library, reading progress, feeds and stored files. Copies in backups expire within 14 days. You can also email support@readstow.com from the address on your account and ask us to do it. Signing out, by contrast, only removes your library from that phone; it stays in your account.

Sending diagnostics

If something goes wrong, you can send us a diagnostics report from Profile in the app. It includes details such as the app and system version, device model, sync state and recent errors, and nothing is sent unless you choose to send it. Mention it in your email to support@readstow.com so we can match it up.

Security and abuse

Report a security issue to security@readstow.com. Our security.txt has the details. Report abuse of Readstow to abuse@readstow.com.